At MYTHRALUNE, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your item, we're here to help.
You have 30 calendar days from the date you received your item to request a return. Please ensure that the product is unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer support team at [email protected] with your order number and the reason for the return. Our team will guide you through the next steps, including providing instructions on where to send your returned product.
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 10 business days for the refund to appear on your account.
If you need to exchange an item for a different size or color, please follow the same return process. Once your returned item is received and inspected, we will dispatch the desired replacement to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a product that is damaged or defective, please contact us immediately within 7 days of receipt at [email protected]. We will arrange for a replacement or refund as quickly as possible.
For any questions or further clarifications, please feel free to reach out to us at [email protected] or call us at (555) 012-3456.